Privacy Policy

Ding Ding Ding Pty Ltd is committed to keeping your information safe and secure. By engaging Ding Ding Ding Pty Ltd’ services or using the Ding Ding Ding Pty Ltd Website, you are giving consent to Ding Ding Ding Pty Ltd to use your Personal Information in the manner set out in this Privacy Policy.

 

What personal information do we collect, use and disclose?

 

Ding Ding Ding Pty Ltd, in the course of conducting its business, collects a range of personal information including, amongst other things, names, email addresses, mailing and residential addresses, business and home phone numbers.

Ding Ding Ding Pty Ltd only collects personal information that is reasonably necessary for one or more of Ding Ding Ding Pty Ltd’ functions or activities.

Ding Ding Ding Pty Ltd only collects sensitive information1 if it is reasonably necessary for Ding Ding Ding Pty Ltd’ functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.

1 Sensitive Information includes information about an individual’s mental health, disability, racial or ethnic origin, criminal convictions, religious affiliation and political affiliation.

 

How do Ding Ding Ding Pty Ltd collect the information?

 

Collection of personal information by Ding Ding Ding Pty Ltd is only done by lawful and fair means.

Ding Ding Ding Pty Ltd collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.

Ding Ding Ding Pty Ltd will always take reasonable steps to ensure individuals are aware of (amongst other things) the facts and circumstances of collection, the purpose of collection and information about Ding Ding Ding Pty Ltd’ privacy policy.

 

What does Ding Ding Ding Pty Ltd use personal information for?

 

Ding Ding Ding Pty Ltd will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.

Where Ding Ding Ding Pty Ltd uses personal information other than for the Primary Purpose, Ding Ding Ding Pty Ltd does so in accordance with the Privacy Act and APP 6.

 

Direct Marketing

 

Ding Ding Ding Pty Ltd engages in direct marketing of its products and services from time to time.

Ding Ding Ding Pty Ltd only uses personal information for direct marketing in circumstances where Ding Ding Ding Pty Ltd has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Ding Ding Ding Pty Ltd (for example, where an individual has signed up to receive direct marketing material from Ding Ding Ding Pty Ltd).

Ding Ding Ding Pty Ltd offers all individuals the opportunity to unsubscribe from receiving direct marketing communications.

 

Access to and accuracy of personal information

 

Ding Ding Ding Pty Ltd takes all reasonable steps to ensure that the personal information it collects, uses and/or discloses is accurate, complete, up to date and relevant.

You have the right to ensure that your personal information which is held by Ding Ding Ding Pty Ltd is accurate. To make a request to access and/or correct your personal information, please contact Ding Ding Ding Pty Ltd’ Privacy Officer using the contact details provided below.

While Ding Ding Ding Pty Ltd will always endeavour to give access to personal information free of charge, Ding Ding Ding Pty Ltd reserves the right to charge individuals for access to personal information to cover costs associated with:

searching for, locating and retrieving personal information and deciding which information to provide to the individual;

using an intermediary; and 

reproducing and sending the information.

Ding Ding Ding Pty Ltd is entitled to refuse to give access to personal information in certain circumstances. For further information, please contact Ding Ding Ding Pty Ltd’ Privacy Officer using the contact details provided below.

 

Security of personal information

 

Ding Ding Ding Pty Ltd takes all reasonable steps to ensure that information held by Ding Ding Ding Pty Ltd is safe and secure, and that it is protected from misuse, loss, unauthorised access, modification and disclosure.

Ding Ding Ding Pty Ltd stores and secures all personal information via a third party data storage provider. Ding Ding Ding Pty Ltd will make all reasonable endeavours to ensure the storage provider is compliant with the APP’s.

Destruction and de-identification of personal information

Ding Ding Ding Pty Ltd will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Ding Ding Ding Pty Ltd except where the information forms part of a Commonwealth record or Ding Ding Ding Pty Ltd is required, by law or a court/tribunal order, to retain the information.

 

Anonymity and pseudonymity

 

Individuals have the option of dealing anonymously or by pseudonym with Ding Ding Ding Pty Ltd unless it is impracticable to do so or Ding Ding Ding Pty Ltd is required, by law or a court or tribunal order, to deal with identified individuals.

 

Changes to privacy policy

Ding Ding Ding Pty Ltd reserves the right to amend this privacy policy from time to time. Changes will be posted on the Ding Ding Ding Pty Ltd website.

 

Complaints

 

If you believe there has been a breach of the APPs or an APP Code, please contact Ding Ding Ding Pty Ltd’ Privacy Officer using the details provided below.

Ding Ding Ding Pty Ltd takes privacy complaints very seriously. If you make a complaint, Ding Ding Ding Pty Ltd will respond within 5 business days to let you know who is responsible for managing your complaint. Ding Ding Ding Pty Ltd will try to resolve your complaint within 10 business days. When this is not possible, Ding Ding Ding Pty Ltd will contact you within that time to let you know how long we will take to resolve your complaint.

Ding Ding Ding Pty Ltd will investigate your complaint and where necessary, consult with third parties about your complaint. Ding Ding Ding Pty Ltd will make a decision about your complaint and write to you to explain our decision.

Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at www.oaic.gov.au or by calling 1300 363 992.

 

Contact Ding Ding Ding Pty Ltd

 

All queries and complaints should be directed to Ding Ding Ding Pty Ltd.

Email: hello@dingdingding.co